Ordering and Payment
By default all prices are listed in USD. You may browse our shop in other currencies by using the dropdown at the top right of the page. Your credit card will convert the prices to your local currency when you checkout.
Kuma Crafts processes all payments through Paypal or Shopify Payments (Visa, Mastercard, AMEX). Paypal accepts all major credit and debit cards. You do not need a Paypal account in order to make payment. Payment is processed at the time of purchase. Please make sure to provide an accurate e-mail address to receive your order confirmation and updates.
PLEASE NOTE When paying via credit card the name on the card and the billing address country must match the shipping address. Otherwise we reserve the right to cancel the order.
Occasionally we have coupon/promotion codes available. Coupon codes MUST be redeemed at the time of purchase! Coupon codes cannot be redeemed after purchase, or on previous orders. Coupon codes are not retroactive. Coupon codes can be entered during the checkout process. To use a coupon code enter the code into the "Discount" box on the right side of the page during checkout and click "Apply".
All orders are shipped from Toronto, Canada via Canada Post, USPS or DHL. All items excluding t-shirts and plushes are made to order and require 1-2 weeks processing time before they are shipped. We ship once a week on Thursdays, orders containing only plushes and t-shirts received before 9 AM EST will be shipped on this day. Orders shipped via USPS are first delivered to Niagara Falls, NY where they are then entered into the USPS system, this may add 1-2 business days of transit time.
Shipping costs are determined by the weight of your parcel and can be reviewed prior to checkout. Tracking numbers and delivery confirmation are available to customers at an additional cost. Orders within Canada take approximately 5-10 business days to arrive. Orders to the US and International destinations take approximately 7-21 business days to arrive. For more information regarding shipping methods and costs, please read our shipping page.
We offer free tracked shipping to the US/Canada on orders over $100 USD, and free DHL International shipping on orders over $150 USD. The discount will be automatically applied at checkout, and your shopping cart must total $100/150 (or more) after any additional discounts.
Please ensure that your shipping address is accurate, we are not liable for lost packages due to an incorrect address. Once your order has been shipped it is not possible for us to change the address.
Please keep in mind that your order is coming from Canada and also needs to go through customs inspection upon arrival to your country. Occasionally parcels can be delayed due to customs, which is out of our control. Please allow extra time for your package to arrive before reporting it as lost.
Please take care to note your country's customs/duties regulations. We are not responsible for any customs or duties fees incurred. For US/International orders It is required by law that we declare the value of goods on the package. Please do not ask us to omit this information, such requests will be ignored.
Kuma Crafts has a very strict return/exchange policy. Since items are made to order, returns and exchanges are only available to customers who receive damage or defective merchandise. If you receive a damaged or defective item or are unsatisfied with your order please contact us immediately and we will sort it out. In the event of a damaged/defective item, we require a photo of the damaged item. Returns/exchanges will not be considered without photographic proof. Returns or exchanges will not be accepted after 30 days. We strive to provide accurate measurements and product descriptions, so please take care to read the product description and note measurements before purchasing.
We hate spam as much as you do! Kuma Crafts will never share your email address or any of your information with other parties. We only use the information you provide to us for completing your order. We will never send any unsolicited emails. Spam is not cool.